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What if the donor did not receive the consent text or email verification?

If the donor did not receive the consent text and/or email verification, the donor’s information was likely entered incorrectly.  Go to manage donors and check the donor information.  If there was a mistake, make the necessary corrections and then resend consent in the testing session.  Sometimes, there can be a delay when sending the emails and/or text messages.  The donor should always check his/her spam folder for the email. 

Resend text & email: