donor related functions
How to create and manage donors in your account?
How can I import donor information in bulk into my Testconfirm.com account?
How to record an instant test for a donor?
How can I use the donor history function page?
session related functions
How to use home (session management) page on TestConfirm.com?
How can I get organized with my sessions? How can I delete sessions or make my sessions available to other users?
How do I create a drug testing session?
How can I use the session history function page?
How can I as an admin create and manage sessions available to multiple sub-admins and collectors?
What is "Lab Confirmation Only" and how is it different then using a testing session? When and who should use that function?
How do we send a saliva sample to the laboratory for confirmation, after recording the instant result in a testing session?
What is the difference between original device vs. new device collection when trying to send a sample to the laboratory?
Can I use the app with my existing TestConfirm account?
Can users I’ve added in my TestConfirm account use the app to log into the account if they download the app?
Will donors that I add to my TestConfirm account be displayed in the app?
Can I order tests through the mobile app?
Will the machine learning algorithm be able to get my test results correct every time?
specimen management and test results
How can I use the specimen history function page?
How can I find the results for a particular donor's specimen from an earlier testing session that is not visible right now?
How do I record test results using TestConfirm Mobile App?
How can I get a copy of a test result?
account management and reports
What functions available under the activity, home and admin tabs?
How to create and manage users in your account?
I can not find the device I am looking for on my TestConfirm account. What should I do?
How do I know if I have an assigned TestConfirm Account Manager? What is the best way to reach to TestConfirm to get support?
What kinds of reports or data can I get from my TestConfirm system?
How do I set up automatic inventory reordering notifications?
How do I stop automatic inventory reordering?
Who can set up automatic ordering for a location?
Why can’t I see my main headquarters on the Manage Locations page?
What is the best way to contact TestConfirm or Confirm BioSciences?
Unsure of a key term? Here is the TestConfirm terminology defined.
What are the main reasons you would use TestConfirm.com account?
Will donors be contacted with their test results?
What if the donor did not receive the consent text or email verification?
What if the donor did not receive his/her test results?
What if I don’t want the donors to receive email results?
Do I have to send anything physical to the lab for covid testing?